Shipping & Returns
Shipping Policy
Every portrait is professionally mounted with backing board and wrapped in acid free paper for delivery purposes.
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All orders will be securely posted and shipped with a tracking number to the address you have provided (this may mean shipping directly to the recipient if it is a gift). Please make sure when initially ordering that I am aware of the correct address to ship to.
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Cancellation - these must be made by email
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If you decide to cancel your order you have a 7 day money back guarantee from the date of paying the deposit. If the order is cancelled after 7 days the money will need to be retained as loss of business time on my waiting list and to cover any work already completed and materials used.
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Please contact me if there are any problems with an order. It is very important to me that we have a good dialogue so that I can provide great customer service.
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Return & Exchange Policy
Don't like the finished portrait?
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When you receive your finished portrait you have 7 days to contact me with any required changes. If the portrait needs to be returned for changes to be made, the client must cover the cost of shipping both ways.
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Damage to goods in transit
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My portraits are packed extremely carefully, however if damage does occur in transit you will be requires to send a photo of the damaged artwork immediately. The artwork will need to be returned to me and a new portrait will be completed at no extra cost to the client. The portrait will be added to my client list so there may be a wait.